A man with a knife in his back: Oliver Frank Chanarin’s best photograph

A man with a knife in his back: Oliver Frank Chanarin’s best photograph

This was my first project after my 20-year collaboration with Adam Broomberg came to a close in 2021. I had never really worked as an artist or a photographer on my own, but I think we both needed to see what it felt like. Our photos had been highly conceptual, and I wanted to return to why I first became a photographer: going out into the world with a feeling of wonder, watching and having experiences with strangers. So that’s what I spent 2022 doing: meeting pensioner groups, carnival troupes, gender activists and, as this image shows, attending a meeting of the Casualties Union, who were perfecting wound makeup.

The Casualties Union, a group of volunteers that has been operational since the second world war, is used by hospitals, the emergency services and even corporate clients, to test out catastrophe scenarios. If the police were staging a hypothetical suicide attack in London, they would need casualties that not only looked like the real thing but acted like the real thing. There’s a lot of performance required, and real precision about the way the volunteers act out injuries.

I’ve worked all over the world in some difficult situations, including the Afghanistan war and some psychiatric hospitals, always thinking of myself as a neutral witness. But through the making of this recent work, and because of seismic changes in our culture, I became very aware of being white and male, and the privilege and complexity that brings. In some cases, it made it quite hard for me to make the pictures I wanted to.

So many things came up during this project, called A Perfect Sentence, that I could never have imagined. The world is so much more interesting than the contents of my head. And it has changed in such a radical way: we had Brexit, the pandemic, George Floyd’s death and Black Lives Matter. I encountered a huge amount of anxiety from people about being in front of the camera, and about who was taking the picture. I had had this daydream about meandering along and capturing a moment in time in this country. But actually it was very fraught. Things shifted – with the focus now being on the power dynamic between photographer and subject.

I shot this project on film, which had a big impact on the pictures. There’s a time lapse between the moment that you take a shot and when you see it. I retreated into my darkroom for months. I’m not a very experienced colour printer, so I made a lot of errors, got the skin tones wrong, the exposure too light or too dark, and sometimes the pictures came out way too magenta or cyan. Then, at a certain point, I realised some of those prints were more interesting to me than whatever the final picture was. Although they were imperfect, they demonstrated that a picture is not an objective thing, not a piece of evidence, but something more subjective and nuanced.

If you look at the work of Henri Cartier-Bresson, or even Martin Parr, a lot of that sort of street photography is not really morally acceptable any more. I think that style of working has been neutralised by the internet. It’s a mixed blessing: on the one hand, it means the person being pictured has a lot more authority. On the other, all the images we see today are more constructed, with less spontaneity. What I love about the Casualties Union photos is that the volunteers are trying to capture moments of trauma, yet the pictures are incredibly staged, robbing them of any real sense of urgency. These pictures speak to this tension.

A Perfect Sentence by Oliver Chanarin, produced by Forma, is at the Museum of Making, Derby, until 3 September. A book of the project is published by Loose Joints on 1 June

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Oliver Frank Chanarin.

Oliver Chanarin’s CV

Born: London, 1971.
Trained: Artificial Intelligence at Sussex University.
Influences: “August Sander, Annie Ernaux, my mother.”
High point:Winning the Deutsche Börse photography prize in 2013.”
Low point: “The death of Broomberg & Chanarin.”
Top tip: “As Wim Wenders said: ‘The most political decision you make is where you direct people’s eyes.’”

Cultural Thursdays Presents Photographer Wilhelm Bleckmann’s Rare Collection

Cultural Thursdays Presents Photographer Wilhelm Bleckmann’s Rare Collection

Pasadena Senior Center (PSC) is excited to announce its upcoming event, “Cultural Thursdays – Meet Photographer Wilhelm Bleckmann,” which will take place on Thursday, April 20, 2023, at 2:00 p.m. The event is free to attend and will be held at PSC’s Fireplace Lounge.

Wilhelm Bleckmann is a renowned photographer who has an impressive collection of rare and candid photos of popular television and movie personalities from the 1970s. He served as the director of photography for Society West magazine, giving him access to exclusive events attended by Hollywood’s elite during that time. Bleckmann’s photographs capture his subjects in unlikely pairings and unguarded moments, making them a valuable treasure trove for pop-culture anthropologists.

A native of Germany, Bleckmann is a professor emeritus at Pasadena City College, where he taught for more than thirty years. His passion for photography has taken him on various assignments throughout his career, including stints as a photojournalist, cinematographer, and still photographer for media outlets like the Los Angeles Board of Trustees, KABC, and KTTV-METRO MEDIA TV.

Bleckmann’s photography portfolio is a testament to his preference for candid, rather than posed, compositions. He has said that he prefers to capture people going about their business rather than smiling for the camera, and his lone-wolf approach allows him to capture most of his subjects in fluid moments. This approach makes Bleckmann’s photographs even more intriguing and interesting to observe.

During the Cultural Thursdays event, Bleckmann will share some of his fascinating photographs with the attendees, and there will be an informal talk and reception where guests can engage with the photographer and ask him questions about his work. PSC recommends that guests reserve their spots as soon as possible.

The Pasadena Senior Center is located at 85 E. Holly St., Pasadena. For more information, call (626) 795-4331 or visit https://www.pasadenaseniorcenter.org/activities-events/special-events/895-cultural-thursdays-meet-photographer-wilhelm-bleckmann

Benjamin Hubert Adds a Stylish Layer to Croft Hydrogen Nanocartridges

Benjamin Hubert Adds a Stylish Layer to Croft Hydrogen Nanocartridges

Design impresario Benjamin Hubert’s design agency LAYER’s portfolio is immeasurably diverse, spanning the gamut from futuristic meditative wearbles, 3D-printed mobility solutions for the disabled, right down to the ground with contemporary wares for felines. The agency’s latest efforts impart hydrogen fuel start-up Croft with an engaging brand identity expressed by swaths of cool color, modern typography, and robust industrial design all emblematic of a hydrogen-fueled future for everyone.

Founded in 2022 by Roderick Blevins and Isaac Holeman, who met while undertaking Ph.D. studies at the University of Cambridge, Croft’s efforts revolve around a hydrogen-based system, a clean fuel only emitting the harmless byproduct, H2O. The swappable battery solution is robustly successful abroad with urban electric scooter riders, and also available in a hydrogen capacity for light urban mobility vehicles. Croft’s solution aims to bring that same sort of swappable eco-friendly efficiency to much larger vehicles, such as trucks and SUVs.

Two Nanocartridges solid-state, low-pressure hydrogen storage

Each element such as the solid-state, low-pressure storage Nanocartridges displays a build intended to communicate durability, as Croft’s mission is to compel users to “service rather than replace.”

The Croft Nanoplant system comprises Nanocartridges, a fuel source engineered to power retrofitted vehicles using hydrogen rather than petroleum or electricity. The Nanoplant includes not just the reusable modular hydrogen Nanocartridges (with a semblance of enormous AA batteries encased in a protective open-sided enclosure), but also a nodular Nanoplant recharging station paired with a hose module for on-board charging.

Each “Nanocartridge” has a capacity to hold 0.66kg H2 and weighs 14-16kg. The sturdy form and stable footprint makes for easy stacking and handling, and each cartridge boasts four side handles that allow for multiple grip points.

While EVs will surely dominate the future of personal transportation in the coming years, hydrogen-fueled technologies propose an alternative for a cleaner and efficient source, delivering impressive range with every “fill up.” For example, the 2023 Toyota Mirai in its XLE trim is rated for 402 miles of range. Rather than requiring drivers to purchase a new hydrogen powered car, Croft’s fuel source system can be retrofitted onto existing vehicles already on the road.

“Electric vehicles are increasingly commonplace, but have downfalls – particularly when it comes to traveling long distances on a single charge,” says Benjamin Hubert, LAYER found. “The Croft system offers a solution to these challenges with a consumer-ready product that enables users to embark on epic journeys with a clear conscience.”

A circular indicator on the top surface displays remaining hydrogen capacity, with a dial graphic that allows users to take important information in at a glance.

Croft wood crate packaging in natural wood, soft sage and all black finishes imprinted with logo designed by LAYER

The colors, materials, and finishes are all designed by LAYER to appeal to “toolmakers for the future of fuel.”

LAYER’s efforts display a holistic approach, including a branding identity and system revolving around an abstracted ‘H’ that is an emblematic symbol for the future of hydrogen, filtering down even to Croft’s stationery and packaging.

Croft stationery system showcasing holistic branding system – including bandmark, wordmark, CMF strategy, tone-of-voice, and packaging – set on light mint table.

Croft is yet to officially launch and is currently in their prototyping phase. But those interested to follow the brand’s journey from ideation to hopefully another option toward a cleaner future can sign-up at croft.eco for updates.

Gregory Han is Tech Editor of Design Milk. A Los Angeles native with a profound love and curiosity for design, hiking, tide pools, and road trips, a selection of his adventures and musings can be found at gregoryhan.com.

The Mangas Outdoor Collection Debuts an Outdoor Version of a Kilim

The Mangas Outdoor Collection Debuts an Outdoor Version of a Kilim

Following Mangas Original, designed over 10 years ago by Patricia Urquiola for GAN, and Mangas Space comes Mangas Outdoor. The Original collection pushed indoor rug design toward new textures and organic shapes that had yet to be seen. Success was found, leading to the creation of Mangas Space, a modular, abstract concept with the same warmth as the original. Now, the collection heads outdoors.

Both Mangas Original and Mangas Space include contemporary, minimal poufs and other pieces for creating a fully furnished space. At the time, it was a truly groundbreaking concept. Mangas Outdoor has just been introduced at Salone del Mobile 2023, with a focus on craftsmanship, the circular economy, and comfort. Drawing inspiration from hand-knitted wool jumpers, the collection uses new materials that allow the rugs, poufs, and other adaptable pieces to be carried outdoors.

styled colorful modular outdoor furniture

“Outdoor designs such as Mangas Outdoor are an extension of our living spaces, whether it’s for work, relaxation, or entertainment, and can help to offer a whole and cohesive experience that enhances our quality of life,” explains Urquiola. “We wanted to create spaces that seamlessly blend together with nature, and where functionality meets aesthetics. The challenge was to achieve this through using materials adapted to the outdoors. GAN did an extraordinary job and managed to create a piece with the same volume and comfort as the indoor version.”

styled colorful modular outdoor furniture

While the first two Mangas collections relied on pure wool for warmth, Mangas Outdoor retained the same touch using an outdoor version of a kilim. Braided fibers of 100% recycled PET were recovered and processed in India, where the entire collection is handmade, showcasing the potential of the handloom method.

styled colorful modular outdoor furniture

“We used warm and earthy colors such as terracotta, stone gray, white, and other hues that echo the natural landscape. We also incorporated pops of color like periwinkle to add visual interest,” Urquiola said. Crafted without backing or glues, Mangas Outdoor rugs have an excellent feel, much like traditional wool rugs.”

styled colorful modular outdoor furniture

The collection features several rugs, three dual colored in a blue, brown, and beige color palette paired with mottled grey. Two others showcase stripes in a mix of the aforementioned colors in various thicknesses and weaves. Mangas Outdoor also includes five poufs and three modular pieces that can work on their own or be mixed and matched for more personalization. Create a lounger, sectional, or a daybed, all with generous backrests that are easy to maintain, withstand humidity and UV rays, and feature removable covers.

colorful modular outdoor furniture on a white background

colorful modular outdoor furniture on a white background

colorful modular outdoor furniture on a white background

modular outdoor furniture on a white background

colorful modular outdoor furniture on a white background

colorful modular outdoor furniture on a white background

colorful modular outdoor furniture module on a white background

colorful modular outdoor furniture module on a white background

modular outdoor furniture module on a white background

colorful outdoor furniture pouf on a white background

colorful outdoor furniture pouf on a white background

colorful outdoor furniture pouf on a white background

patterned outdoor rug on a white background

minimal outdoor rug on a white background

To learn more about Mangas Outdoor, visit gan-rugs.com.

Kelly Beall is senior editor at Design Milk. The Pittsburgh-based graphic designer and writer has had a deep love of art and design for as long as she can remember, and enjoys sharing her finds with others. When undistracted by great art and design, she can be found making a mess in the kitchen, consuming as much information as possible, or on the couch with her three pets. Find her @designcrush on social.

Parent’s Path Art Collection by Philips Avent Showcases the Uniqueness of Each Parenting Journey

Parent’s Path Art Collection by Philips Avent Showcases the Uniqueness of Each Parenting Journey

Original artwork created by artists and mothers to depict the paradox of parenting 

STAMFORD, Conn., April 19, 2023 /PRNewswire/ — Philips Avent, the number one childcare brand recommended by moms worldwide, introduces the Parent’s Path Art Collection by Philips Avent, a curation of custom artwork created in partnership with artists who are moms. The collection demonstrates the paradox of the unforeseen detours and magical milestone moments that parents experience. Each artist reflects on their unique journey with motherhood while depicting self-expression, self-care and community support as essential parts of nurturing new parents through the journey.

Philips Avent knows parenthood comes with its own personal journeys for moms, who continue to learn and grow while prioritizing baby and often neglect to nurture themselves along the way and embrace the fact that it takes a village. The hope is that parents find comfort in the art, knowing that Philips Avent understands each parenting journey is different and offers tools and support to help navigate challenges and prioritize parents’ wellbeing, whether that is transitioning from breast to bottle feeding, sleep training, or soothing a colicky baby. Designed in partnership with healthcare professionals, Philips Avent feeding and soothing tools are innovative solutions to help parents give their babies the best care, ultimately helping to maintain their own peace of mind.

“As a trusted mother and childcare companion for over 35 years, Philips Avent understands that no two parenting experiences are the same,” said Brenda Kapner, Marketing Director at Philips Avent. “We are committed to supporting all parents as they discover what works best for them and baby and are thrilled to demonstrate this by providing an intimate look into four individual parenting paths that all parents can relate to.”

The Parent’s Path Art Collection by Philips Avent begins with custom artwork developed by a group of mothers who share similar, yet totally unique experiences with parenthood.

  • Aimee Koran – A multi-disciplinary artist exploring the complex binaries of motherhood working in mediums of sculpture, photography and mixed-media installation, contributing works honoring the human experience and motherhood moments. 
  • Alison Chen – Working in video, photography and performance, Alison’s work centers on the complexities of intimate relationships, contributing a series of images to capture everyday moments and map the act of caregiving.
  • Lauren J. Turner – An experienced artist and doula working with paint imagery, contributing painted works highlighting the authentic and inclusive experiences of the parenting journey.
  • Liana Finck – Cartoonist and author documenting the details of the pregnancy journey, contributing a customized drawing deriving from her recent pregnancy and post-partum experiences. 

“I am honored to use my art to contribute to the larger conversation around the individuality of each parenting experience,” says Aimee Koran, mom of two, interdisciplinary artist and Philips Avent partner. “My works are created through the lens of motherhood and shine a light on the otherwise invisible labor inherent in that journey. The opportunity to partake in this art collection with Philips Avent has allowed the perfect space and creative freedom to talk about the trials and tribulations of parenthood and needs of parents.” 

Philips Avent will donate the custom-curated art from the Parent’s Path Art Collection to select medical centers supporting women and families. Philips Avent continues its efforts in providing resources and support for parents as they navigate the ups and downs of their individual parenting journey, knowing this uniqueness is what bonds parents together. 

Parents are encouraged to share their own photos and artwork of their parenting moments with Philips Avent by following @PhilipsAvent and using the hashtag #AParentsPath. For more information about the Parent’s Path Art Collection by Philips Avent, visit https://www.usa.philips.com/c-e/mo/parents-path.

About Royal Philips 

Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and well-being through meaningful innovation. Philips’ patient- and people-centric innovation leverages advanced technology and deep clinical and consumer insights to deliver personal health solutions for consumers and professional health solutions for healthcare providers and their patients in the hospital and the home. Headquartered in the Netherlands, the company is a leader in diagnostic imaging, ultrasound, image-guided therapy, monitoring and enterprise informatics, as well as in personal health. Philips generated 2022 sales of EUR 17.8 billion and employs approximately 77,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.

SOURCE Philips Avent

CrossIron Mills art exhibit promoting sustainability in lead-up to Earth Day

CrossIron Mills art exhibit promoting sustainability in lead-up to Earth Day

CrossIron Mills is much like any other mall, with big brand stores, a large food court, and shoppers bustling about as they look for their next purchase.

But located near entrance five and the food court of Balzac’s popular shopping destination is a new interactive art exhibit that is sharing an important message with passersby.

With Earth Day approaching on April 22, CrossIron Mills recently partnered with art-focused non-profit PARK (Promoting Artists and Redefining Kulture) to spread awareness about climate change and the importance of sustainability to create a healthier planet.

Through the artistic contributions of a few local artists, PARK has created an engaging open exhibit called the Eco Hub, where visitors can learn more about environmental sustainability and take in the colourful displays of art that were all created from recycled materials.

CrossIron Mills’ marketing manager Joel Tatlow said the experience of working with PARK and local artists has helped make the exhibit special.

“It just makes everything really ‘pop,’ especially when you’re talking about a topic like sustainability that’s a little bit complicated to understand,” he said. “It’s wonderful to be able to present that topic in a visual language using local Calgary artists.”

Considering the art display is in an open public space, Tatlow said they are committed to spreading awareness of important issues.

To further promote sustainable, the Eco Hub features a mural that talks about the impacts of climate change. In addition, the art display includes a pledge wall, and with each public pledge, CrossIron Mills is promising to donate $5 to the Alberta Council for Environmental Education. 

“We have a variety of sustainability initiatives here at the property that we’re looking to celebrate with this Eco Hub,” Tatlow said. “We have this public platform where there’s a ton of people here and it’s important for us to be able to raise awareness about an important issue like sustainability and the health of our planet.”

With this year’s Earth Day theme being ‘Invest in Our Planet,’ Tatlow is excited for Airdrie and area shoppers to immerse themselves in the exhibit in the coming days.

He hopes the public will see the efforts CrossIron Mills is making to promote a sustainable planet for the future. On this topic, he also touted a few of the mall’s own green initiatives.

“It’s really great for us to be able to have this public forum for people to interact and engage with that concept in a way that’s really visceral and really tangible and really visual for people to understand,” Tatlow said.

“I also hope that people get a sense of the sustainability efforts that we have going on here at the property. Sometimes those get so lost behind our operations team, but we do really have some interesting environmental and sustainability projects going on at the property that I hope people can take in and understand when they visit the Eco Hub.”

One of the Calgary artists who contributed to the Eco Hub is Tyler Lemermeyer. Using over 2,000 cans and 11 different colours of paint, his display provides viewers with a deeper meaning.

“I wanted to create something that really celebrated Earth Day and a depiction of earth,” Lemermeyer explained. “In the actual piece, there’s a mirror which allows you to see yourself reflected within the piece and on the other side, there’s a heart and it kind of acts as the earth’s core.”

Lemermeyer hopes his piece promotes positive conversations around the topic of sustainability, while avoiding the sense of doom-and-gloom that often encompasses the topic of climate change.

“It’s more about starting the conversation and being more consciousness about how you can be better,” he said.

Lemermeyer feels the Eco Hub will continue the public conversation about an increasingly important issue.

“Having art and creating this playful, inviting space, especially in a place where there’s going to be a lot of traffic and a lot of people that are going to see the installation, I think it really kind of gives exposure to a lot of people,” he said said.

The Eco Hub exhibit will be on display for viewers to enjoy from April 18 to 30. The displays are located near entrance five and the food court at CrossIron Mills.

Rick Salafia’s Wildly Shaped Aluminum Rulers Measure Impractical Proportions

Rick Salafia’s Wildly Shaped Aluminum Rulers Measure Impractical Proportions

All images © Rick Salafia

With dramatically bowed edges, coiled shapes, and fragments jutting in opposite directions, Instruments by Rick Salafia defies many standards of measurement. The ongoing series, which currently comprises more than 200 works, disregards the one-foot rectangle in favor of a playfully diverse array of shapes. Semi-circles stretch like a croissant, ends expand into wide, asymmetric forms, and a segment stretching just a few inches breaks free from the rest of the metal tool. While the pieces in Instruments take on impractical shapes and proportions, the individual inked lines and numbers remain relatively uniform, evoking the systemized nature of a typical ruler.

Salafia produced each work in an edition of three and has some available in his shop. You can find more from the series on his site.

 

An aluminum measurement instrument with segments jutting out on the left and right sides

An aluminum measurement instrument shaped in an angular twist

An aluminum measurement instrument with bowed edges

An aluminum measurement instrument with a central segment appearing to be cut and spliced

An aluminum measurement instrument with wide curved edges

An aluminum measurement instrument shaped like a croissant

An aluminum measurement instrument with crisscrossing lines

An aluminum measurement instrument shaped like a semi-circle

An aluminum measurement instrument with what appears like loose markers

Do stories and artists like this matter to you? Become a Colossal Member today and support independent arts publishing for as little as $5 per month. The article Rick Salafia’s Wildly Shaped Aluminum Rulers Measure Impractical Proportions appeared first on Colossal.

Indigenous artists design IIHF Women’s World Championship player of the game sticks

Indigenous artists design IIHF Women’s World Championship player of the game sticks
image

ONTARIO —Cathie Jamieson was among four Indigenous women based in Ontario that were commissioned to design a player of the game stick for players at the 2023 IIHF Women’s World Championship this year.

 

Originally from Mississaugas of the Credit First Nation, the 32-year-old Manitoulin Island resident is one of four Indigenous artists selected to create the artwork that would circulate at the championship that concluded Sunday, April 16, in Brampton.

 

After each game, a stick was presented to the player of the game from each team.

 

The other artists include Cree-Ojibwa artist Shawna Grapentine of Rainy River, Angela Jason, an Ojibwe from Sheshegwaning First Nation and Shenoa Simon of the Chippewas of the Thames First Nation.

 

Like the other artists, Jamieson entered the call and submitted her design and description of the concept, and was given notice that she was selected. This put her to work as Jamieson had to paint 25 sticks over a two-week period, sometimes spending 12 hours a day working on the project.

 

Much of Jamieson’s work involves painting with oils, acrylics, watercolour, and drawings, and sculpture and photography. She also creates pow wow regalia, ribbon skirts, and beadwork.

This is not the first time Player of the Game sticks have featured Indigenous designs at Hockey Canada-hosted events.

 

Alberta-based artist Jason Carter created designs on the sticks handed out at the 2022 IIHF World Junior Championship in Edmonton and four Indigenous artists from Atlantic Canada were called on to design the sticks at the 2023 World Juniors in Halifax and Moncton. 

 

However, the 2023 IIHF Women’s World Championship is the first championship where all participating artists, many of whom are self-taught, are women. 

As pictured, inspired by the movement of hockey players, Jamieson’s work depicts for a large eagle at the end of the blade facing towards the shaft of the stick.

In front of the eagle is a series of colourful circles and a floral arrangement, which was explained to represent the life cycle. 

 

CUTLINE:

 

ONTARIO — Four Ontario women commissioned to design player of the game sticks, a unique keepsake, for players at the 2023 IIHF Women’s World Championship. Among the four selected is Cathie Jamieson, of the Mississauga of the Credit First Nation. Photo submitted.

SAP Delivers the Future of Intelligent Customer Experience for Utilities

SAP Delivers the Future of Intelligent Customer Experience for Utilities

Customer experience is about connecting people with resources. Electric power, water, natural gas, heat, meters, service technicians or appliances, heat pumps, solar panels, electric vehicles, charging stations, smarter homes: the list of often essential resources is growing steadily, raising the question of how to connect people to them.

Interconnection is the first aspect of the intelligent SAP Customer Experience (SAP CX) portfolio, bringing operational and contextual data to the individual engagement.

In a changing world, both customers and utilities are forced to adapt:

  • The customer has unprecedented access to smart devices
  • Energy and water providers are asking consumers for usage flexibility and conservation
  • Programs are available and mandated to support home and business owners with decarbonization investments
  • The utility is deeply involved in distributed electric generation, energy storage, and decarbonization

Staying connected constantly with customers is a critical factor for succeeding in the energy transition.

Globally, utilities have been driven to expand and shift, and there is no end in sight. While energy and water suppliers must embrace sustainability goals, the industry is developing new business models. Utilities are becoming retailers for commodity and non-commodity offerings. To their consumers, the utility is a trusted partner and welcome advisor when investing in home energy and storage or electric transportation, or simply subscribing to bundled home service offerings for energy, water, telecommunication, transportation, and other services.

This means that a utility company faces what seems to be contradicting goals: optimizing classic customer operations for stable and reliable energy and water supply, while at the same time innovating the customer experience with speed.

To meet these two important goals — optimize and innovate — companies are specifically demanding better customer solutions.

On the one hand, customer service must maintain, if not improve, customer satisfaction while lowering cost-to-serve. Automation of manual tasks, digital channels, and process excellence are key. On the other hand, innovating customer experience can be tricky for a utility. Traditionally, especially in regulated markets, the energy and water supplier did not need to focus on nurturing customer relations and growing a market share. Time-to-market, digital storefronts, and third-party collaboration can be challenging for the classic utilities culture. Consumer technology has grown rapidly. People now come with smart devices and expectations, and are used to seamless shopping experiences.

To be competitive, utilities must learn and adopt best practices from other industries, including retail, electronics, and automotive. Introducing new products and services requires a state-of-the-art marketing and sales execution setup.

Customers expect individual — and respectful — communications and offerings. Insight is the next aspect in the SAP Customer Experience portfolio, with timely, meaningful, and predictive data to anticipate, support, and optimize customer interactions. A best-of-suite business solution with end-to-end process for lead to cash and service request to resolve enables both, optimizing the back office and innovating the front office.

“Our utilities customers have the goal to build customer intimacy and involve their respective end customers in the energy transition journey, including them becoming energy generators and contributors to the grid as well,” says Daniela Sellmann, global vice president and head of the Utilities Industry Business Unit at SAP. “This can only be achieved if the front and back office come together to get a 360-degree view of the end customers. That is why we strategically invest in our customer experience solution for utilities.”

SAP is unmatched in combining enterprise resource planning (ERP) with CX solutions in the industry context. CX includes several applications, connecting service, sales, marketing, e-commerce, and customer data on a solid and flexible platform. SAP’s continued focus on delivering and innovating industry-tailored CX solutions is visible both in the current product portfolio and road maps.

With the new version of SAP Service Cloud, launched in 2022, utilities customer service teams in the office, on the road, and at home can easily connect to their customers. A redesigned agent desktop runs at greater speed, scalability, and availability. The add-on for utilities extends SAP Service Cloud with native integration to meter to cash in the SAP for Utilities portfolio, the core of energy and water back-office processes.

SAP Sales Cloud equips sales teams with the right tools in today’s complex selling environment. When used in combination, SAP Service Cloud and SAP Sales Cloud can increase  return on investment (ROI) significantly.

Innovative products require an online presence, which is where SAP Commerce Cloud, subscription management add-on, delivers a store front and e-commerce platform suited and ready for any utility offering.

SAP Emarsys Customer Engagement is the new marketing solution to personalize interactions and SAP has an exciting road map for utilities-specific analytics and tactics, with pre-built content for listening to signals during customer journeys and context-sensitive responses.

The partner ecosystem plays a critical role delivering SAP Customer Experience solutions, not only with implementation services but also enhancing SAP offering with apps; for example, through SAP store.

“We now have more than 14 apps built for SAP for Utilities and CX, covering multiple scenarios for customer data, service, sales, marketing, deregulation, or CPQ and product management to meet specific needs,”says Edgar Kauter, managing director at Power Reply Germany. “As an industry cloud partner, we see SAP’s investment in CX and the industries and we value the innovation. Utilities can easily see how the standard SAP portfolio, together with our standardized apps and implementation services, provides not only a quicker time to value, but also cost-efficient processes.”

A seamless customer experience requires a seamless organization and a seamless solution. Any integrated front office and back office requires adaptive measures, the third aspect of  intelligent CX from SAP. Adaption means that feature-rich SAP applications can be personalized, extended, integrated, and composed with other apps; for example, industry cloud partners.

SAP is on a mission to help make utilities businesses more customer-centric. Discover intelligent CX solutions for utilities that are interconnected, insightful, and adaptive on sap.com, and explore road maps to discover how SAP plans to improve the integration design of sales orders for utilities commodity contracts in SAP S/4HANA here.


Robert Straubinger is chief solution expert for Solution Management Utilities at SAP.